Returns Policy
At www.perfumeryshop.gr Perfume Shop we are always by your side even after you have chosen the perfumes or cosmetics you have purchased. As a customer you reserve the right of withdrawal and you have fourteen (14) calendar days to return the product. If the 14th day falls on a Saturday, Sunday or holiday, then the deadline is extended to the next business day. Any return of products and by telephone arrangement at tel.2241303820 . The product must be accompanied by the relevant transaction receipt. (Returns are accepted only if the products that the customer wishes to return are in exactly the same condition in which they were received, i.e. without having been unsealed (removal of protective gelatine) or the packaging has been tampered with.
Also returns/exchanges are not accepted for products that do not have a safety tape (mascara, lip liner, eye liner, nail polish, as well as perfumes and general items that come into direct contact with the skin) for reasons of hygiene and health protection.
* It is clarified that, the returned products must not be used, worn or damaged to be in their original condition and the labels accompanying the product must be present, exactly as they were when you received it. For the replacement process and shipment of the new product, we must be contacted in advance.
RETRIEVAL
The consumer must inform us of the decision to withdraw within 14 days of receiving the products where they have the right to return the product purchased, for any reason or even request a refund. This deadline applies in all Member States of the European Union.
More specifically, the trader must refund the money within 14 days of receiving the cancellation request. However, it can delay the refund if it does not receive the goods or a receipt for their return.
The money refunded must include the shipping costs paid by the consumer for the purchase, the consumer is solely responsible for the return costs.
You must send the products immediately or no later than 14 days from the date of withdrawal to the address:
Tarpon Springs 1 ,Rhodes & P.O. Box: 85100 with the reason for returning the products.
By exercising the right of withdrawal you are obliged to return the product to us in its original perfect condition in which it was delivered to you or to provide us with clear and undisputed evidence that you have sent it safely within 14 calendar days of the exercise of the right of withdrawal by you and within the same period we are obliged to refund any sums you have paid to us.
We will not be liable and will not compensate a consumer or give effect to the withdrawal if damage to the goods has been caused by the consumer's fault.
In any case, the goods you wish to return must be accompanied by the necessary legal documents and receipts.
The customer can choose:
Return the product & exchange it with another product of equal or greater value.
In this case, the shipping cost is 7,60€ as 3,80€ are charged for sending the new parcel and another 3,80€ for picking up the old one and returning it to our headquarters.
The return or cancellation of the order will be made by crediting the customer's bank account. Replacement of defective product, at the expense of perfumeryshop.gr. For the replacement procedure and shipment of the new product should be preceded by contacting us.
ORDER CANCELLATION
Without limiting the provisions on withdrawal of Article 9, the cancellation of the order may be made in the following cases : Before the order is completed, during the online ordering process you can "back" and remove the quantities of products from your cart by clicking on the "remove" button. If the online order has been completed but the product has not yet been shipped you can call 224130 3820 and one of our associates will take care of cancelling your order.